Frequently Asked Questions
Everything you need to know about your DMT Cycling order.
How do I determine my correct shoe size?
DMT Cycling shoes follow standard European sizing. We recommend measuring your foot in centimeters and referring to our detailed Size Guide located on each product page for the most accurate fit.
What is your return policy for cycling footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that shoes must not have had cleats installed or show any signs of road use to be eligible for a full refund.
How long does shipping take?
Domestic orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
Do DMT shoes come with a warranty?
Yes, all DMT products are covered by a 2-year manufacturer warranty against defects in materials or workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How should I clean and maintain my DMT cycling shoes?
We recommend cleaning your shoes with a damp cloth and mild soap. Avoid using harsh chemicals or machine washing, and always allow them to air dry away from direct heat sources.